SOS Children’s Village Philippines is a child’s rights organization adhering to standards on care and protection of children. We are committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to demonstrate this commitment in every aspect of their work.

Donor Servicing Assistant

Responsible in keeping the committed givers stay in the organization through excellent donor service, cultivation and engagement programs


  • Acknowledges and records all donors data acquired through the different Direct Marketing Campaign;
  • Promptly responds to donors’ concerns and/or requests using the agreed business standards;
  • Sends monthly official receipt to donors through email and provide hard copy when requested
  • Makes timely reminders and follow ups to committed givers through phone call, email, text message and snail mail letters to achieve annual retention income targets;
  • Initiates donor conversion, reactivation and upgrade activities to achieve annual conversion income targets;
  • Regularly communicates with donors and provides them with relevant updates through phone call, email and text message;
  • Diligently records every donor transaction or contact history on the donors’ database;
  • Implements donor engagement activities to be more engaged like birthday greetings, Christmas gift giving, sending tokens and special events;
  • Informs donor servicing head on urgent issue concerning critical sponsor concerns;
  • Actively supports all vertical team's seasonal campaigns and appeals in coordination with Database Assistant;
  • Regularly gathers important information about donors’ interests, preferences, contact details and feedbacks for donor demographics;
  • Provides monthly accomplishment report and submits it to Donor Servicing Head; and
  • Perform other tasks that, consistent with the job description, may be assigned from time to time.


  • Candidate must possess at least Bachelor's/College Degree in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Communication, Brand Awareness, Rapport Building, Customer Service, Advocacy
  • Preferably Less than 1year experience specialized in Public Relations/Communications or equivalent.
  • Comfortable in interacting with people
  • With work experience in sales is an advantage

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